GLS expands European cross-border returns

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Parcel service provider GLS has expanded its international returns shipment program with the addition of a further four countries. The company states that with its ShopReturnService, GLS customers and their private recipients have a flexible returns solution for national and cross-border returns within Europe.

The ShopReturnService was previously available across borders for the countries Belgium, Denmark, Germany, Ireland, Luxembourg, Austria, the Netherlands, Hungary and Poland. From now on, the service will also cover the UK, Slovakia, Spain and the Czech Republic. By the end of the current calendar year, the company hopes that France, Finland and Slovenia will also be connected, so that almost full European coverage will be achieved.

The online portal, which was launched in July this year specifically for this service, can be individually configured and branded by GLS customers, as well as linked to their own website by using an interface.

“Our returns solutions are ideal for the international e-commerce business. Customers who have tailored their online offering to different destinations can use the GLS returns portal and our ParcelShop network to offer their recipients efficient, cross-border returns shipment,” said Saadi Al-Soudani, group international MD at GLS.

“Cross-border returns have not yet become the standard in online retailing, although a convenient and simple reverse logistics process can have a significant impact on online shoppers’ purchasing decisions. Our international ShopReturnService offers a practical solution for both shop providers and shoppers, right on time for the Christmas business.”

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Lawrence has been covering engineering subjects – with a focus on motorsport technology – since 2007 and has edited and contributed to a variety of international titles. Currently, he is responsible for content across UKI Media & Events' portfolio of websites while also writing for the company's print titles.

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