Customers will now be able to complete cross-border money transfers at thousands of Post Office branches thanks to a long-term exclusive deal with Western Union.
The deal means Western Union will be the sole provider of international money transfer services at Post Office branches and will expand beyond the current 4,000 Post Office locations that offer its money transfer services, providing customers a reliable and convenient way to send money overseas from thousands of locations across the UK.
According to the Post Office, the deal further strengthens the commercial offer for postmasters and strategic partners, supporting greater footfall and improved service opportunities in branches. It follows the Post Office’s agreement announced in April with 30 banks and building societies to protect access to cash on the UK high street until December 2030.
Neil Brocklehurst, Post Office CEO, said, “I am delighted that Western Union will be our exclusive partner in Post Office branches going forward and this deal brings important benefits for customers and postmasters alike.
“Post Offices are trusted locations which offer the reassurance of a face-to-face transaction for those who are sending or receiving money from friends and family abroad, and we are expanding the availability of these services.
“Under this new deal, postmasters and strategic partners will see more money in their pockets for each Western Union transaction which is a crucial part of the commitment to transform Post Office and deliver a ‘new deal for postmasters’.”
Giovanni Angelini, president, Europe, Middle East and Africa, Western Union, added, “This deal marks a significant evolution in our partnership with the Post Office and reflects the mutual trust we have built over time. Importantly, this is a partnership based on our shared commitment to providing convenient, reliable access to cross-border financial services for customers across the UK.
“As we take this next step, our focus remains steadfast: deliver a truly integrated retail and digital experience and meet the diverse needs of customers, with scale, consistency and confidence.”
In related news, Post Office CEO Neil Brocklehurst announced a ‘landmark new banking deal for postmasters’ on his first day in the role (April 30). Read the full story here