What the US Postal Service should do next… (No, not the 10-year plan)

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The US Postal Service has finally released its 10-year plan. But what should the USPS really do? The US Postal Service needs to focus on its core strengths, and back this up with world-class delivery technology. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) discuss a strategy for the US postal giant:

  • Capitalizing on the USPS’s unrivaled delivery and post office networks
  • Parcel Select
  • UPS, FedEx and Amazon copying the USPS’s post office network (access points/PUDOs)
  • Motivating staff in the last mile and in post offices
  • The importance of interactive delivery management (IDM) software
  • Improving tech for employees
  • Informed Delivery
  • Why the US Postal Service should strive to be the best parcel delivery company in the USA
  • Better using the post office network to deliver parcels
  • Post office opening hours
  • Post office fit-outs
  • Engaging unions and employees
  • Being the deliverer/carrier of last resort

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