Parcel lockers in supermarkets: what’s really happening?

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More and more #supermarket chains are partnering with delivery and e-commerce companies to install parcel lockers in supermarket branches. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) analyze the trend, including:

  • #Lidl and Lietuvos paštas (Lithuanian Post) partnering
  • An Post and Lidl, #Amazon and PAM Supermarkets, Australia Post and #Woolworths, InPost
  • Why these partnerships are essential to solving capacity problems
  • Should the lockers be carrier neutral or carrier agnostic?
  • Who should load the lockers? All carriers or just one driver?
  • Locker location: indoors or outdoors?
  • Customer access to the lockers
  • Supermarket opening hours
  • Practical considerations for loading lockers
  • Driver access to the parcel lockers
  • Maximizing parcels per stop
  • Who will be the winner?
  • Access to residential parcel lockers
  • Retailers hosting parcel lockers
  • Allocating space and access to hosted parcel lockers
  • Click and collect, and returns
  • Interactive Delivery Management (IDM)
  • Will screens be a thing of the past for parcel lockers?

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