ANALYSIS: Austrian Post – self-service parcel drop-off technology by Escher

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Austrian Post is trialling Escher self-service parcel drop-off technology in its partner post office network. Ian Kerr spoke with Dennis Hafener from Austrian Post and Brody Buhler from Escher Group about the trial.

  • Why Austrian Post is looking to expand its self-service offering
  • How the self-service parcel drop-off system works
  • Benefits to post office operators
  • Benefits to customers
  • Dropping off returns and pre-paid parcels
  • Why offer a simplified parcel drop-off solution
  • Improving the customer experience in the post office
  • Offering postal services in remote locations
  • Automating low-value transactions
  • Focusing on customer service in post offices
  • The customer experience in tracking, including for returns

Recorded at Parcel+Post Expo 2022 in Frankfurt 

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Ian Kerr is the founder and host of the Postal Hub Podcast, the weekly podcast for the postal and delivery sectors.


Marek Różycki is managing partner at Last Mile Experts, specializing in CEP and e-commerce last-mile advisory.

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