Amazon set to dominate the last mile in Italy

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Is Amazon ‘killing it’ in the last mile in Italy? The e-commerce behemoth has made a huge impact on the Italian e-commerce market as well as the last mile. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) discuss:

  • Same-day delivery with ‘regular’ Amazon Prime
  • Amazon Prime Now in Milan: same-day, time slot delivery, with a minimum spend
  • Same-hour delivery in Milan
  • Prime Now partnership with supermarkets
  • How Amazon changed the delivery and e-commerce landscape in Italy
  • The importance of trust at Amazon
  • Ability for customers to set their delivery preferences, including lockers and PUDO
  • Amazon’s parcel locker network in Italy
  • Growth in Amazon’s delivery network in Italy
  • Partnership with Poste Italiane
  • Competition in the last mile in Italy
  • Amazon Delivery Service Partners delivering parcels on the weekend
  • Amazon’s progress in Australia
  • Why Italy is a difficult market in the last mile

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Ian Kerr is the founder and host of the Postal Hub Podcast, the weekly podcast for the postal and delivery sectors.


Marek Różycki is managing partner at Last Mile Experts, specializing in CEP and e-commerce last-mile advisory.

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