DHL Express has expanded its global shipping portfolio with the launch of a new service designed for heavy shipments.
The new Heavy Weight Express (HWX) service supports shipments of up to 1,000kg per piece and 3,000g per shipment, and is available across DHL’s network spanning more than 220 countries and territories. The company said the offering is part of its Time Definite International portfolio and is aimed at customers requiring faster and more reliable delivery of large consignments.
According to DHL, the service combines time-definite delivery with end-to-end shipment control, including proactive monitoring and standardized handling procedures for high-value, sensitive or regulated goods. It also introduces fixed, all-in pricing intended to reduce cost volatility typically associated with freight services.
John Pearson, CEO of DHL Express, said, “Heavy Weight Express represents a strategically important step for our business, expanding the value that DHL Express brings to global supply chains.
“As industries face rising volatility, increasingly complex production cycles and significant financial exposure from delays and supply chain disruption, DHL’s ability to offer express-level speed, access to capacity and higher reliability for shipments up to 3,000kg fundamentally changes the service levels that customers can expect from their logistics provider.”
The launch is supported by the introduction of dedicated Heavy Weight Priority Desks, which will oversee shipment tracking and management. These teams are responsible for monitoring shipments, identifying potential disruptions early, and maintaining direct communication with customers throughout the delivery process.
DHL said each shipment will be assigned dedicated case ownership, to improve reliability and provide a higher level of service typically associated with specialist logistics providers.
The company added that the new service is intended to address key logistics challenges across industries such as technology, automotive, engineering, life sciences, pharmaceuticals and energy. These include avoiding production downtime, supporting time-critical product launches and managing complex supply chains.
By using its own aircraft fleet, hubs, customs operations and last-mile delivery network, DHL aims to provide greater predictability and reduce reliance on external airline capacity. The company said this approach is particularly important during periods of disruption or constrained air freight capacity.
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