As the e-commerce boom continues to reshape consumer expectations and environmental challenges mount, Last Mile Experts (LME) has released the Last-Mile Innovation Report 2025, a comprehensive overview of the technologies and trends redefining parcel logistics in Europe.
The 150-page report, available free of charge, showcases a wide range of forward-thinking projects and strategies that are transforming the last mile into a smarter, greener and more customer-centric delivery ecosystem.
Developed in partnership with SwipBox and Nova Post and supported by media partners Parcel and Postal Technology International and Last Mile Prophets, the report draws on expert analysis, first-hand interviews and submissions from logistics innovators in 11 countries across Europe.
Key insights from the report include:
- 91% potential CO₂ emission reductions in last-mile delivery through smarter logistics and OOH solutions.
- The emergence of ‘meaningfully different experiences’ (MDX) as a new CX benchmark, replacing outdated metrics like NPS.
- Nova Post’s transformative work in Ukraine, integrating 25,000+ parcel lockers, AI-powered apps and resilient infrastructure.
- The expansion of agnostic parcel locker networks by players like SwipBox, enabling multiple carriers to share infrastructure and reduce redundant trips.
- The rise of AI and orchestration platforms like EPG/Greenplan and GEL Proximity, helping carriers cut operational costs and failed deliveries.
- Regulatory and market trends shaping the future of electric fleets, crowdsourced delivery and platform labor models in the EU.
With its focus on practical last-mile delivery innovations, the report serves as both a roadmap and a call to action for carriers, retailers, policymakers and technology providers.
The Last-Mile Innovation Report 2025 can be downloaded for free here.