The Top Employers Institute has awarded Deutsche Post DHL Group with a Top Employer certification.
The Amsterdam-based Top Employers Institute has been assessing how well companies perform as employers for 30 years. Its certification process evaluates companies across 20 categories. The Top Employers Institute has been responsible for the external certification of Deutsche Post DHL Group since 2011. A total of 125 organizations in 70 countries achieved Top Employer certification. As in 2022, DHL Express and DHL Global Forwarding, Freight achieved Top Employer Global status but this year is the first time that the Deutsche Post DHL Group as a whole has been awarded Top Employer status in Europe.
In its assessment of the group as a whole, the Top Employers Institute highlighted aspects such as the value which is placed on ethics and integrity and on the business strategy in all divisions. According to the institute, DPDHL Group also stood out because goals and values were clearly defined and effectively communicated to employees. The progress made by the company in the areas of management and employee development was commended, as was the company’s focus on sustainability. There was also recognition for the increasing use of technology, such as the Smart Connect employee app. Smart Connect is part of the Smart Workspace, an integrated digital mobile platform launched in 2022, enabling employees in all divisions and all countries to communicate with each other, look up information and access digital training opportunities.
DHL Express achieved the highest score out of the five divisions as well as the biggest improvement compared to the year before. DHL Express was commended for a pilot project gathering employees’ wishes, ideas and needs at the various stages of their careers with the company. The institute also praised the launch of a comprehensive change management methodology in operations. There was special recognition for DHL Global Forwarding, Freight (DGFF) for introducing sustainability as a key performance indicator in 2022. This process will be completed in 2023. DGFF also made an impression with its pilot project for an online mentoring platform. In DHL Supply Chain’s certification, there was a special mention for a newly launched app designed to improve employee well-being. As part of an internal training initiative called ‘Certified’, Deutsche Post DHL Group’s supervisors train employees to become ‘Certified Specialists’ in their particular areas of responsibility. Additionally, the group runs an annual employee opinion survey, a tool to measure employee satisfaction and to identify potential areas for improvement.
Thomas Ogilvie, board member for human resources (HR) at Deutsche Post DHL Group, commented, “Top Employer certification is something we take extremely seriously. In our business, it’s our people that make the difference. It’s only thanks to our committed employees that we can meet our quality standards. External certification confirms to us that we’re on the right track, for example with our tools for people management and employee motivation. This kind of recognition is something that can help us attract new employees – particularly when the labor market is tight and skilled workers are in short supply.”