Parcelforce Worldwide trials self-service kiosks

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Parcelforce Worldwide is trialling self-serve kiosks in its London Central, Newcastle and Milton Keynes depots.

Throughout the trial, customers at these depots can pay for a parcel shipment at the self-serve kiosk, or pay for a parcel shipment online, and use a mobile QR code to print labels on-site at the depot before handing the parcel to counter staff.

Under the trial, customers will be able to choose their own delivery service based on their needs. This will enable customers to have more choice on how to access Parcelforce Worldwide services either via a self-serve kiosk or a depot counter. The kiosks aim to give customers a speedier experience when sending items from depots.

The self-serve kiosk trial will run until Friday, September 14, 2018, with user feedback being gathered during this period. Customers are able to access the kiosks Monday to Friday from 8.00am–7pm and Saturdays from 8.00am–12.30pm.

A spokesperson from Parcelforce Worldwide said, “We understand that customers want more flexibility when sending parcels, they would like more control over when and where they send, and be able to do it quickly and easily.

“With these self-serve kiosks, it means that our customers don’t need to have a printer at home and can utilize our self-serve kiosks in order to quickly and easily send and print labels in our depots. We have 54 depots in our network with convenient opening times and free parking, so [this]provides another option for their parcel sending needs. We are very interested in the outcome of the trial to understand whether customers find it a positive experience.”

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Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

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