FedEx Freight launches enhanced returns service for bulky e-commerce items

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FedEx Freight, a subsidiary of FedEx Corp, has expanded its FedEx Freight Direct e-commerce solution for returns of big and bulky items for residences and businesses.

Offering label-less returns and flexible pickup windows, FedEx Freight Direct now covers nearly 100% of the US population for ‘Basic Pickup’ and ‘Basic by Appointment Pickup’ and 90% of the contiguous US population for ‘Standard Pickup’.

To provide the enhanced service, FedEx Freight invested in technology that provides customers with greater visibility for their shipments, real-time estimates for scheduling and pickup status, and flexible two-hour pickup windows. Customers can opt into SMS text message or email notifications.

Bonnie Voldeng, vice president, FedEx Freight Direct, said, “We wanted to simplify the process for our customers and their consumers. We’ve designed a returns solution, much like our delivery service levels, that simplifies the process for all parties involved, offers greater visibility, removes the hassle of printing a label, and provides flexible two-hour pickup windows. These are all just examples of how FedEx Freight Direct is providing value and enhancing the overall customer experience.”

FedEx Freight Direct offers simplified pricing and three return service levels:

  • Basic Pickup: Pickup from a ground-level front or back door, or from the garage; no appointment required and delivery confirmation via photo capture, where the delivery is documented by photo.
  • Basic by Appointment Pickup: Pickup from a ground-level front or back door, or from the garage; with a two-hour appointment window and photo capture.
  • Standard Pickup: Pickup through-the-door from the first ground-level room in a home or business with a two-hour appointment window.
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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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