French postal operator Le Groupe La Poste has presented a comprehensive 10-year strategy, ‘La Poste 2030, committed to you’, to its board of directors, which focuses on profitable growth, public service and international expansion.
The group notes that 2021 will be a year of uncertainties, given the persistence of the health crisis, fraught with macroeconomic impacts and contrasting effects on its activities. In this context, it states it will continue the work started with its savings plan implemented in 2020, in order to limit the impact of disruptions on its future results.
La Poste also hopes to continue enhancement of its parcels and express delivery businesses by building on the growth of e-commerce and hopes to further develop its local value-added services. The Group anticipates operating revenue growth for the fiscal year 2021.
2021 will be the first year of deployment for its new strategic plan, which defines seven key areas of development:
- Serve customers at the highest level of quality, remain the privileged intermediary for customers and win new customers (professionals, young people, etc);
- To make itself evermore present, thanks to the combined power of its physical, digital and human networks, at the service of customers and development;
- Accelerate digital transformation, develop digital trust services and contribute to digital inclusion;
- Engage as a leading company in ecological transformation and make it accessible to all;
- Become a company with a mission whose activity creates a positive impact for society, and demonstrate its civic, social and societal responsibility;
- Go beyond geographic borders by capturing international growth;
- Strengthen the pride of being a postman, present a new social pact and a new organization allowing agility.