Australia Post announces 15.5% revenue growth to A$4.3bn

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Australia Post has announced group revenue for the six months to December 31, 2020, of A$4.3bn (US$3.4bn), up 15.5% year-on-year, and Group profit before tax at A$166.6m (US$132.9m), including letter losses of A$74.2m (US$59.2).

Capital investment during the period increased to A$189.4m (US$151.1m), up AU$40.3m (US$32.2m) on the previous year, with continued investment to improve the business and increase the capacity in the parcels network, including the new Sunshine West Facility which opened pre-Christmas.

Parcels and services revenue was up almost A$701m (US$559m), or 25.9%, to A$3,403m (US$2,715m), largely due to the strongest parcel volumes in the organization’s history which continued to be delivered to communities across the country during Covid-19 restrictions. StarTrack and the international business, Australia Post Global eCommerce Solutions, both delivered strong results, with a disciplined focus on cost, an increase in volumes, and growth in third-party logistics and cross-border e-commerce.

Letter volumes were down 13.6%, with revenue down 11%. The 10% letter Basic Postage Rate increase in January 2020 has only partly compensated for the continued structural decline of letter volumes and increasing delivery points for this important community service, with losses for the half of A$74.2m (US$59.2m).

Australia Post continued to generate savings from business efficiency programs implemented across the organisation including reducing head office support costs by A$23m (US$18.3m).

Acting group chief executive officer and managing director Rodney Boys said the result was a significant achievement given the uncertainty of Covid-19 and the necessary network changes required to continue to provide essential goods and services to customers.

“The ability of our people to adapt during this intensely challenging period has ensured many businesses across the country have been able to continue to operate and communities have been able to access our services – with post offices and delivery services continuing throughout Covid-19,” Boys said.

“The regulatory changes to our delivery services have provided the flexibility to adapt our resources and people to where they are most needed and it has been a credit to our people; they were able to respond to suit the rapidly changing consumer needs, with more than 2,000 of our posties moving to parcel delivery to help manage the significant growth in e-commerce, as large and small businesses serviced their customers online.

“Our retail network of more than 4,300 post offices continues to provide critical government and financial services, particularly in rural and remote Australia, where Bank@Post remains an invaluable service for communities.

“We had over 107 million customers visit our corporate and licensed post offices across the country in the first half, with 23.7 million visits alone in December, supported by our hard-working post office team and licensed post office partners committed to serving the community during this challenging time.

“Following the S&P ratings downgrade in November 2019, while still below the profit levels of several years ago, it is pleasing to see year-on-year improvement as we work hard to restore the financial position at the same time as continuing to invest to meet changing customer demands.”

Australia Post will release full year results in September and at this stage, expects to post a modest profit while being cognisant of the ongoing uncertainty of Covid-19 and pressures facing customers.

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With over a decade of experience as a business and technology journalist working in B2B publishing, Hazel first joined UKi in 2011. After taking 18 months off to bring up her daughter and try her hand at marketing copywriting, she returned in January 2018 to do what she loves best – magazine editing! She is now the editor of UKi's Passenger Terminal World and Parcel and Postal Technology International magazines.

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