Posten Norge gets 95% positive rating for its parcel locker network

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Around 95% of all pickups in Posten Norge’s parcel lockers have been rated as a positive experience due to the density of the company’s network.

Since the locker solution was deployed in Norway, the company’s data has pointed out that one of the main elements that customers valued about the parcel network was that they don’t have to travel far to pick up parcels. The postal service credits this success to the use of SwipBox’s Infinity lockers. In January 2020, the first Infinity lockers in Posten Norge’s parcel locker network, called Pakkeboks, were installed. Now the nationwide network amounts to around 3,000 lockers. Posten Norge was able to scale up its network this quickly because these lockers run on batteries, don’t use wi-fi and take approximately 5 minutes to install. The authorization system for these lockers also emphasizes convenience by operating through customers’ smartphones rather than via a PIN.

Camilla de Verdier, project manager at Posten Norge, explained, “It was central for us to find a flexible solution that supported our vision of operating with a dense parcel locker network, that could cover all of Norway, in order to support our customers’ needs. With the Infinity solution, this became doable. Our customers have really embraced the possibility of picking up their parcels when and where it suits them – so accessibility really drives the success. That our customers also find the app solution very intuitive to navigate is another great finding.”

Brian Jonasson, commercial director of SwipBox, said, “We are extremely aware of the fact that online shopping is exploding, which means that end users demand solutions that support their new way of shopping – and at the same time is Covid-19 safe when picking up their parcels. With Infinity we offer a solution that is so flexible and intuitive that it can be placed everywhere close to the end user’s life. It really emphasizes the convenience in this solution when data also highlights that regardless of age, experience with pickups in parcel lockers in general or familiarity with handling a smartphone, it’s very easy for the users to pick up a parcel from an Infinity parcel locker.”

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