Metapack, a provider of e-commerce delivery technology, has launched a new delivery tracker designed to improve the customer experience.
The Metapack Delivery Tracker is a tracking portal that can be integrated into any online shopping environment and allows consumers to monitor the delivery status of their parcels in 17 languages for over 470 carriers worldwide.
Delivery Tracker also works as a powerful retailer marketing tool, displaying customized promotional offers and messages that bring customers back into the purchase cycle.
“For many online retailers, customer communication ends at the order confirmation email and we believe that’s a missed opportunity. At Metapack, our goal is to create a seamless branded experience from checkout to tracking to delivery to returns. Delivery Tracker goes a long way to delivering on that promise,” said Duncan Licence, VP of global product at Metapack.
“With Delivery Tracker, we’ve enhanced the tracking experience to give consumers more visibility, simpler status messages and a more positive delivery experience overall.”