Metapack launches new delivery tracker

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Metapack, a provider of e-commerce delivery technology, has launched a new delivery tracker designed to improve the customer experience.

The Metapack Delivery Tracker is a tracking portal that can be integrated into any online shopping environment and allows consumers to monitor the delivery status of their parcels in 17 languages for over 470 carriers worldwide.

Delivery Tracker also works as a powerful retailer marketing tool, displaying customized promotional offers and messages that bring customers back into the purchase cycle.

“For many online retailers, customer communication ends at the order confirmation email and we believe that’s a missed opportunity. At Metapack, our goal is to create a seamless branded experience from checkout to tracking to delivery to returns. Delivery Tracker goes a long way to delivering on that promise,” said Duncan Licence, VP of global product at Metapack.

“With Delivery Tracker, we’ve enhanced the tracking experience to give consumers more visibility, simpler status messages and a more positive delivery experience overall.”

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

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