Walmart is dumping its parcel towers – what went wrong?

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Walmart is phasing out its pickup towers, which were installed in over 1,500 stores. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) analyze the decision:

  • Growth in curbside delivery in the USA
  • Location of the parcel robots inside the store
  • After hours access (or lack thereof)
  • Was Walmart trying to drag customers inside the stores for click-and-collect?
  • Common mistakes when selling parcel locker networks
  • The importance of software and after-sales support
  • Size of parcel locker networks
  • Supermarkets installing parcel lockers

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