UK postal operator Royal Mail has announced it has reached an agreement with the Communication Workers Union (CWU) on the deployment reforms to its universal service obligation (USO) and will begin piloting the changes at 240 delivery offices in the coming weeks.

The agreement includes a pay rise and a series of enhanced terms and conditions for delivery and processing CWU-grade staff that joined on or after December 1, 2022.

The CWU will shortly issue a consultative ballot, after which the USO reforms will be rolled out across Royal Mail’s 1,200 delivery offices and this is expected to be complete by December 2026.

Continue reading Royal Mail and CWU reach agreement on USO reform at Parcel and Postal Technology International.

Geopost handled more than 2.2 billion parcels in 2025, a 5% increase year-on-year, as sales remained broadly stable in what the company described as a highly challenging market environment.

Total sales reached €15.8bn (US$18.4bn), up 0.3% compared with 2024. Parcel and express revenues totaled €13.6bn (US$16bn), an increase of 2.7%. Operating profit (EBIT) stood at €466m (US$550m), down €158m (US$186m) year-on-year, reflecting competitive pressure, pricing constraints and cost inflation across the sector.

“Despite a highly demanding market environment in 2025, marked by intense competitive pressure and sustained cost inflation, Geopost delivered solid volume growth,” said Yves Delmas, CEO of Geopost.

Continue reading Geopost reports 5% volume growth in 2025 amid margin pressure at Parcel and Postal Technology International.

Royal Mail has reported improved delivery performance for both First and Second Class mail in the third quarter of the 2025-26 financial year.

The latest independently verified Quality of Service results, published by the company, cover the period from September 29 to November 30, 2025.

During the quarter, 91.6% of Second Class mail was delivered within three working days, while 98.4% arrived within five working days. For First Class mail, 77.5% of items were delivered the next working day and 96.6% were delivered within three working days.

Continue reading Royal Mail reports improved delivery performance in Q3 2025-26 at Parcel and Postal Technology International.

Australia Post is expanding its Community Postal Agent (CPA) network, adding eight new locations across New South Wales, Queensland, Tasmania, Victoria and Western Australia.

CPAs provide services including stamp sales, prepaid satchels (mailing bags) and packaging, as well as sending and receiving mail and parcels. The company said the expansion is intended to improve local access to postal services, particularly in regional and high-growth areas where demand has increased.

New CPAs have opened in Tully Heads and Mulgildie in Queensland.

Continue reading Australia Post expands Community Postal Agent network in regional areas at Parcel and Postal Technology International.

According to the UK charity Citizens Advice, the number of people experiencing postal delays over the peak Christmas period last year was the highest in five years, with 16 million customers reporting a delay.

Of those 16 million, 5.7 million people suffered serious consequences as a result, missing health appointments, fines, benefit decisions and important legal documents, according to the charity.

Among those who send or receive post with Royal Mail, more than a third (36%) said they sent fewer Christmas cards in 2025 because stamps were too expensive.

Continue reading UK peak period postal delays worst in five years, Citizens Advice reports at Parcel and Postal Technology International.

Australia Post is to expand its operations in regional Victoria with the opening of a new post office in Ballarat’s Bridge Mall. Set to open in February, the Ballarat Central Post Office will feature a modern, flexible design with a smaller footprint and an upgraded back-of-house layout to handle increasing parcel volumes.

The new site will offer Australia Post’s full suite of services, including parcel delivery, Bank@Post financial services, identification services and a range of retail products.

Continue reading Australia Post to open new post office in Ballarat at Parcel and Postal Technology International.

Australia Post has introduced a new Counterfeit Detection Tool to combat fraudulent postage products sold online.

The technology authenticates stamps, stamped satchels and prepaid satchels sold online, automatically flagging counterfeit items and providing near real-time analytics. According to the postal operator, the system has already identified hundreds of fake products, removing several million dollars’ worth of counterfeit postage from online marketplaces.

Kevin Zuccato, general manager of group security at Australia Post, said the rise in counterfeit postage was deeply concerning and warned that those involved in producing, selling or using fake products risk prosecution.

Continue reading Australia Post launches Counterfeit Detection Tool to tackle fake postage at Parcel and Postal Technology International.

Evri and Asda have announced a new partnership that will see the rollout of ParcelShops in all Asda stores, enabling customers to collect and return parcels from thousands of different retailers.

The service has recently launched in over 300 Asda locations, including Express convenience sites and some of its supermarkets and superstores. It will eventually roll out to all 1,200 Asda stores across the UK by April next year.

Martijn de Lange, CEO, Evri Group, said, “This landmark agreement with fellow Leeds-based Asda strengthens our commitment to creating a delivery network fit for the modern UK shopper, directly giving them choice, convenience and control.”

Chris Hall, VP, logistics at Asda, added, “We know how much our customers value convenience, and this service gives them the flexibility to collect or return an Evri parcel whether they’re popping in for a pint of milk in one of our Express stores or doing their big shop in one of our larger stores.”

The announcement follows Evri’s £50m (US$67m) investment, annonuced in June 2025, to double its network of ParcelShops and Lockers to 25,000 locations by 2030.

Continue reading Evri’s ParcelShop service opens in Asda Stores at Parcel and Postal Technology International.

Australia Post has opened its first Australia Post Parcels facility in Canberra this week, ahead of the upcoming busy shopping season.

The new format post office, located in Mitchell, is designed to make sending, collecting and returning parcels faster and more convenient for locals. It features 24/7 self-serve and parcel locker options. The accessible vending machines are stocked with packaging, stamps and other mailing items.

Josh Bannister , Australia Post executive general manager – retail, brand and marketing, said, “Australia Post Parcels has been designed with flexibility and convenience at its core, ensuring Australia Post continues to service customers where and when they need it most.

Continue reading Australia Post opens next-gen generation post office in Canberra at Parcel and Postal Technology International.

EuroSort is demonstrating its Cross Tray Sorter at Parcel+Post Expo 2025. The solution is designed to solve the problems faced by users of a traditional crossbelt and is automatically loaded with parcels by an induction robot.

The company’s sales manager, Gert Jan Veelenturf, explained, “A crossbelt is flat with no cleats, so items can roll off when they get to corners. This sorter is fully mechanical and enclosed, meaning items stay on the belt until they get to their target.”

By sending out the items mechanically, the need for expensive motors in the carrier is eliminated, as is the need for maintenance-sensitive power transfer.

Continue reading INTERVIEW: EuroSort’s Gert Jan Veelenturf at Parcel+Post Expo at Parcel and Postal Technology International.