Digital communication has become the default across public and private sectors. Governments send official messages online. Banks, utilities, insurers and healthcare providers increasingly rely on digital channels. But while communication has become digital, it has not become simpler. Important messages are still spread across portals, inboxes, email, apps and notifications, with users expected to remember where to look, what to trust and which channel matters most.

That fragmentation matters more than it first appears.

Continue reading OPINION: Why digital communication still needs one recognized place for important messages at Parcel and Postal Technology International.

Few developments reveal the future direction of public postal services more clearly than workforce reform. The legislative proposal currently before the Turkish Grand National Assembly concerning personnel at Turkish Post (PTT), Türkiye’s designated postal operator, is one such moment. While much public discussion has focused on where employees may be transferred, the proposal raises a far more significant question: how should historic public postal institutions adapt to an era defined by digital communication, e-commerce, automation and intensifying logistics competition?

Continue reading OPINION: What Turkish Post’s workforce reform says about the future of public postal services at Parcel and Postal Technology International.

The last-mile parcel delivery industry has spent years optimizing for speed. Faster sorting, routing, notifications and handovers. Customers wanted certainty, retailers needed shorter delivery windows, and courier companies had to manage growing volumes without letting costs spiral. Nowadays, speed still matters and it always will, but it is no longer the only key measure for how customers judge a delivery experience.

A parcel can arrive quickly and still create frustration. Maybe the recipient cannot change the delivery address, or the payment option is inconvenient.

Continue reading OPINION: When delivery works around people, it works better at Parcel and Postal Technology International.

The upcoming €3 (US$3.42) customs charge on low-value imports has already attracted the attention of e-commerce businesses across Europe. But according to logistics experts, the fee itself may not be the biggest challenge. For many UK retailers selling into the European Union, the more significant risk could emerge when products come back.

From July 1, 2026, the European Union will abolish the €150 (US$171) customs exemption for low-value imports arriving from non-EU countries.

Continue reading OPINION: Why UK retailers could end up paying customs twice after July 1 at Parcel and Postal Technology International.

Every parcel scan, failed delivery attempt, full locker and support ticket tells a story. In last-mile delivery, one of the most valuable roles of artificial intelligence (AI) is to connect these operational signals and turn them into better decisions at scale. While AI is quickly becoming a serious topic for the industry, we are still only at the beginning of understanding how much impact it can have when applied with the right data, systems and discipline.

Continue reading OPINION: The importance of being ‘AI-ready’ and five practical use cases in last mile at Parcel and Postal Technology International.

Agentic commerce is moving delivery choice from a human moment to a programmable decision. That has a blunt implication for last-mile delivery: your options must be machine-readable, not merely acceptable to a person.

Today, many delivery options technically exist but are poorly defined at the moment of choice. Data from Tembi shows that around 47% of online retailers in Europe use white-labeled delivery setups only, where the carrier identity is not explicitly shown.

Continue reading OPINION: How agentic commerce is influencing delivery options at the checkout at Parcel and Postal Technology International.

Prior to the full-scale integration of digital technologies, trust constituted the operational infrastructure of the postal sector. It was not an ancillary value, but a functional necessity underpinning the acceptance, processing, transmission and delivery of postal items across national and international networks. Every exchange, whether domestic or cross-border, depended upon a shared assumption of reliability, integrity and continuity.

In institutional terms, trust enabled the system to function as a unified whole. It informed network design, service standards and quality-of-service commitments.

Continue reading OPINION: Trust as critical infrastructure in the postal sector at Parcel and Postal Technology International.

Cleveland Containers discusses the ever changing UK logistics landscape and the factors shaping its future

The UK’s £170bn (US$226bn) logistics sector employs more than 8% of the nation’s workforce, moving goods that keep businesses, retailers and households functioning. With regulatory pressure mounting across environmental standards, border compliance and supply chain transparency, operators face an extremely complex and demanding environment.

Since the UK’s official departure from the European Union in early 2020, Brexit has completely changed the landscape.

Continue reading OPINION: How increased scrutiny is changing UK logistics at Parcel and Postal Technology International.

The rapid evolution of autonomous aerial logistics has introduced new opportunities across global supply chains, and one of the most critical components supporting this transformation is the cargo drone parcel pack. Designed specifically for drone-based delivery systems, these specialized packaging solutions ensure that parcels remain secure, lightweight and aerodynamically compatible with unmanned aerial vehicles (UAVs). As drone delivery programs transition from pilot projects to scalable logistics solutions, demand for optimized parcel packs continues to expand across sectors such as e-commerce, healthcare, retail and emergency logistics.

Continue reading OPINION: What are the opportunities in the cargo drone parcel pack market? at Parcel and Postal Technology International.

In response to the UK chancellor’s Spring Forecast 2026 on March 3, Rob Carlisle, head of logistics at Argon & Co, reflects on why easing inflation is not translating into easier operating conditions for the UK’s logistics industry – and what policymakers should prioritize to unlock productivity and build long-term resilience. 

This time last year, the UK government unveiled a hefty £625m (US$831m) workforce and infrastructure package, alongside broader capital spending and digital transformation commitments.

Continue reading OPINION: Inflation may be easing, but the logistics industry is still paying the price at Parcel and Postal Technology International.