UK consumers spend five hours every month sorting out issues with failed or missed deliveries. Jon Nicholson, chief commercial officer at InPost UK, talks about the challenges facing the UK parcel market when it comes to delivery speed, cost and changing consumer habits.

In this episode:

• The emotional side of e-commerce purchases
• The growing cost of meeting delivery demands
• How to make delivery highly visible at checkout
• Why giving consumers choice can reduce complaints
• The need to promote out-of-home options
• Is the UK an attractive market for investment?

Continue reading Episode three: Is the UK delivery market failing its customers? at Parcel and Postal Technology International.

Rob Carlisle, head of logistics at Argon & Co, explores what Amazon’s move into wider third-party logistics services means for the sector.

In this episode:

• Why Amazon is opening its network beyond marketplace sellers
• Should incumbent operators like DHL and GXO be frightened?
• The need for differentiation and the opportunities for smaller operators
• Will customers trust Amazon to provide consistency during peak?

Continue reading Episode two: Should contract logistics fear Amazon’s move into the market? at Parcel and Postal Technology International.

Welcome to The Delivery Note Podcast, the brand-new podcast from Parcel and Postal Technology International magazine. In this series, editor Hazel King will be joined by experts from across the parcel, postal and logistics sector to talk about the hottest topics, latest trends and the biggest challenges affecting the industry.

For our first episode, we’re joined by Rob Carlisle, head of logistics at operations consultancy Argon & Co, to discuss whether drone delivery can really ‘take off’ in the last mile.

Continue reading Episode one: Is last-mile drone delivery just a gimmick? at Parcel and Postal Technology International.