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To truly exceed in the e-commerce world, should postal operators develop partnerships with e-retailers? Liz Morrell finds out

Paul Bray takes a close look at the future of direct mail and whether there is any truth behind its predicted demise

Postal services play a key role in many countries, providing access to basic communication and transaction services. Public postal operators are among the largest employers and most trusted retail network operators in each country, generating hundreds of billions of dollars in revenue.

When seen purely as a telecom network, the postal service is fascinating and unique. It shares with any other government network the reality of hundreds of thousands of users, often handling very sensitive data.