Royal Mail customers given access to images capturing proof of delivery

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Royal Mail is rolling out a new feature where photos taken as confirmation of delivery can be viewed by customers using the company’s ‘Tracked’ services.

The feature will provide customers both sending and receiving packages with increased visibility of how and where items are delivered.

The Royal Mail app and website will show the photo taken by delivery personnel of the item when customers input their tracking details. Customers can also access the photo via email notifications from Royal Mail. Photos will also be made available where items are delivered to a neighbor.

The launch of the new feature follows the rollout of new state-of-the-art handheld devices announced in September 2021. The new devices, which were selected following an extensive trial across the UK, have enhanced scanning and photo capabilities to support the new feature.

Nick Landon, chief commercial officer at Royal Mail, said, “The photo capture feature is another example of how Royal Mail is innovating to increase convenience for customers, while continuing to deliver trust at the doorstep. We are always looking for new ways to ensure we provide the best service possible to all of our customers.”

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Dan originally joined Parcel and Postal Technology International in 2014 having spent the early years of his career in the recruitment industry. As online editor, he now produces daily content for the website and supports the editor with the publication of each exciting new issue. When he’s not reporting on the latest technological developments, Dan can be found on the golf course or apprehensively planning his next DIY project.

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