Evri uses AI to develop parcel vision software

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Evri (previously Hermes) has begun regionally trialling its bespoke software, Parcel Vision, which is designed to further improve parcel delivery accuracy and customer communication.

Parcel Vision has been designed to detect and flag any safe place photos that are taken by the courier as proof of delivery but which fail to show the parcel and where it has been left. This is for the occasional mistake where the parcel may not be clearly visible, may be too close to the lens or where the camera lens is covered. The software has been developed using a machine learning model that was trained using thousands of safe place photos. It is designed to detect these issues, alert the courier, explain the problem and ask them to retake the photo. According to the company, the initial trial results show a 98% success rate.

Sam Greenwood, an innovation engineer at Evri, said, “We are always looking to leverage technology to support delivery accuracy and further improve the customer experience. Machine learning and AI is a game-changer and our team is working on a number of exciting developments in this area.”

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